Terms and Conditions

Terms and Conditions

Last Updated: March 5, 2026

By accessing or using the website https://enhancedstitches.com, you agree to comply with and be bound by the following terms and conditions.

1. Services

Enhanced Stitches provides professional services including:

  • Embroidery Digitizing

  • Vector Artwork Conversion

  • Logo Designing

  • Line Artwork Creation

  • Custom Patch Design

  • Character Designing

  • Other digital artwork services

All services are provided digitally unless otherwise specified.

2. Order Process

Customers must provide clear artwork and instructions when placing an order.

Once the order is confirmed:

  • Our team analyzes the file

  • Digitizing or design work begins

  • Final files are delivered via email or download

3. Turnaround Time

Standard delivery time is typically 24–48 hours unless otherwise specified.

Rush services may be completed within 1–2 hours depending on project complexity.

Delivery time may vary based on workload, file complexity, or revisions.

4. Revisions

Enhanced Stitches offers unlimited revisions to ensure customer satisfaction.

Revisions must relate to the original order. Major redesign requests may require additional charges.

5. Payments

All orders must be paid before final file delivery unless agreed otherwise.

Prices may vary depending on:

  • Design complexity

  • Stitch count

  • Artwork quality

  • Special requests

6. Refund Policy

Due to the nature of digital services:

  • Refunds are generally not provided once work has started.

  • If a project cannot be completed due to technical reasons, a partial or full refund may be issued at our discretion.

7. Customer Responsibilities

Customers are responsible for:

  • Providing correct artwork

  • Verifying spelling, colors, and design details

  • Testing embroidery files on their machines

8. File Formats

We provide embroidery files in common formats including:

DST, PES, EXP, JEF, VP3, XXX and others upon request.

9. Intellectual Property

All artwork provided by customers remains the property of the customer.

Enhanced Stitches is not responsible for copyright issues related to artwork submitted by clients.

10. Limitation of Liability

Enhanced Stitches shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or files.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.

12. Contact Information

Enhanced Stitches
Houston, Texas, USA
Phone: +1 571-569-8828
Email: order@enhancedstitches.com