Terms and Conditions
Terms and Conditions
Last Updated: March 5, 2026
By accessing or using the website https://enhancedstitches.com, you agree to comply with and be bound by the following terms and conditions.
1. Services
Enhanced Stitches provides professional services including:
Embroidery Digitizing
Vector Artwork Conversion
Logo Designing
Line Artwork Creation
Custom Patch Design
Character Designing
Other digital artwork services
All services are provided digitally unless otherwise specified.
2. Order Process
Customers must provide clear artwork and instructions when placing an order.
Once the order is confirmed:
Our team analyzes the file
Digitizing or design work begins
Final files are delivered via email or download
3. Turnaround Time
Standard delivery time is typically 24–48 hours unless otherwise specified.
Rush services may be completed within 1–2 hours depending on project complexity.
Delivery time may vary based on workload, file complexity, or revisions.
4. Revisions
Enhanced Stitches offers unlimited revisions to ensure customer satisfaction.
Revisions must relate to the original order. Major redesign requests may require additional charges.
5. Payments
All orders must be paid before final file delivery unless agreed otherwise.
Prices may vary depending on:
Design complexity
Stitch count
Artwork quality
Special requests
6. Refund Policy
Due to the nature of digital services:
Refunds are generally not provided once work has started.
If a project cannot be completed due to technical reasons, a partial or full refund may be issued at our discretion.
7. Customer Responsibilities
Customers are responsible for:
Providing correct artwork
Verifying spelling, colors, and design details
Testing embroidery files on their machines
8. File Formats
We provide embroidery files in common formats including:
DST, PES, EXP, JEF, VP3, XXX and others upon request.
9. Intellectual Property
All artwork provided by customers remains the property of the customer.
Enhanced Stitches is not responsible for copyright issues related to artwork submitted by clients.
10. Limitation of Liability
Enhanced Stitches shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or files.
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.
12. Contact Information
Enhanced Stitches
Houston, Texas, USA
Phone: +1 571-569-8828
Email: order@enhancedstitches.com